Frequently Asked Questions


Q: What is the best way to waterproof a basement?
A: It depends on your particular situation. We customize all of our solutions to fit each individual homeowner’s specific needs. When one of our certified Project Managers comes out to your home, he/she will discuss all of the different available options with you and help you choose the best solution!
Q: How does water enter my basement?
A: Water can enter in a number of ways. Water will either come in from over the top of the foundation wall, through a void in the foundation wall itself, up from under the floor, or through a door, window, chimney, etc. Our Project Managers are trained to diagnose where the water is coming from, and to keep it out permanently!
Q: Should I extend my downspouts and have my yard slope away from my home?
A: Absolutely! However, this by itself will not keep water out. Most commonly, there are many other factors that are contributing to the water coming in.
Q: How do I know if I should be concerned about the structural integrity of my house?
A: You can start by looking at some of the following: Are doors or windows becoming difficult to open or close? Do you notice cracking in your upstairs drywall? Do you notice cracking in the exterior brick work of the home? Are your floors uneven? Do you have a foundation wall crack that is significantly larger at the top than at the bottom? If you have answered “yes” to any of these questions, you may have a structural issue, and you should have a certified Project Manager out to take a look.
Q: I have a crack in my foundation wall. Does that need to be repaired?
A: All cracks have the potential to leak. Water is an erosive material which will probably begin to erode the crack. This will eventually cause water to come in at some point, so fixing it before that happens would definitely be a good idea.
Q: I have noticed a musty smell in my upstairs living space. Could my damp basement or crawl space be contributing to that?
A: Definitely. Approximately 40%–60% of the air you breathe upstairs comes from your basement or crawl space, which can cause a musty smell. The same thing that causes that musty smell can lead to increased allergy symptoms and other potential respiratory issues as well. Having the proper dehumidification system in place will help alleviate these concerns. Make sure to ask your Project Manager about how to properly handle this issue.
Q: What is the white powder that I see on my foundation walls?
A: It is called Efflorescence. This is a lime deposit that is left on the wall as water or moisture makes its way through the foundation, leaving a trace of evidence that there is a moisture or humidity problem in the basement.
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